EAST WHEN

Guest Experience Design

Guest Experience Design

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Designing gatherings that feel effortless to host and considered for every guest. 

East When shapes how everything comes together—from early direction through final placement—so it feels cohesive from the start, not pieced together at the end. We work alongside planners, venues, and hospitality teams—providing a clear creative direction that carries across every element.

Clients come to East When in different ways. Some want their home to feel consistently considered—through ongoing placements that keep everything guest-ready. Others are preparing for a gathering and need a clear direction—how the table is set, how the space flows, how it all comes together. And for larger moments, we oversee the full experience—so every detail works together from the start. The scale changes The approach does not. Everything begins with a clear direction—and ends with a space that feels cohesive, effortless, and fully resolved.

Clients come to East When in different ways. Some want their home to feel consistently considered—through ongoing placements that keep everything guest-ready. Others are preparing for a gathering and need a clear direction—how the table is set, how the space flows, how it all comes together. And for larger moments, we oversee the full experience—so every detail works together from the start. The scale changes The approach does not. Everything begins with a clear direction—and ends with a space that feels cohesive, effortless, and fully resolved.

Our Work

Our
Work

for the home / for the Gathering / for the celebration

for the home / for the Gathering / for the celebration

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a collective approach to

a collective approach to

design

design

our process

our process

That level of cohesion doesn’t happen at the end. It starts with a clear direction. We come in early, define that direction, and carry it through—from first conversation to final placement. One direction. No guesswork. Every decision is made in context, so nothing feels pieced together or left to chance. You’re not managing vendors or second-guessing details. Everything is handled, aligned, and brought together as one cohesive experience.

That level of cohesion doesn’t happen at the end. It starts with a clear direction. We come in early, define that direction, and carry it through—from first conversation to final placement. One direction. No guesswork. Every decision is made in context, so nothing feels pieced together or left to chance. You’re not managing vendors or second-guessing details. Everything is handled, aligned, and brought together as one cohesive experience.

East When is a guest experience design studio. We work with clients who care how their space comes together—but don’t want to manage every detail to get it there. We step in early to define a clear direction, then carry it through—from layout and materials to florals and final placement—so everything feels cohesive from the start. The work is thoughtful, layered, and considered without feeling overdone. Clients come to us when they know what they want it to feel like—but don’t want to piece it together on their own.

East When is a guest experience design studio. We work with clients who care how their space comes together—but don’t want to manage every detail to get it there. We step in early to define a clear direction, then carry it through—from layout and materials to florals and final placement—so everything feels cohesive from the start. The work is thoughtful, layered, and considered without feeling overdone. Clients come to us when they know what they want it to feel like—but don’t want to piece it together on their own.

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From 

From 

the Creative Director

the Creative Director

On the meaning of style, storytelling, and creating what lingers.

On the meaning of style, storytelling, and creating what lingers.

L

ong before East When existed, I was drawn to style—not as trend or decoration, but as a way of moving through the world. It wasn’t just the outfit. It was the room. The rhythm. The way the table was set. The feeling it left behind.

Long before East When existed, I was drawn to style—not as trend or decoration, but as a way of moving through the world. It wasn’t just the outfit. It was the room. The rhythm. The way the table was set. The feeling it left behind.

To me, style is presence. It’s linen napkins at dinner, a candle lit just before guests arrive, a single stem chosen for its meaning to the host. It isn’t about florals or parties. It’s about creating something that feels like you—thoughtfully, effortlessly, fully.

My background is in brand storytelling. For years, I shaped the way global companies communicated with their audiences. East When is different. It’s quieter. Slower. Built for moments that matter, meant to linger as memory.

Whether I’m designing florals for an intimate gathering or curating a full environment, my intention is the same: to create space for people to feel seen. To elevate the ordinary. To remind us that effort still exists—and that beauty, when done right, is never only visual. It’s emotional.

East When isn’t about filling rooms. It’s about designing what remains after everyone has gone home.



Creative Director, East When

To me, style is presence. It’s linen napkins at dinner, a candle lit just before guests arrive, a single stem chosen for its meaning to the host. It isn’t about florals or parties. It’s about creating something that feels like you—thoughtfully, effortlessly, fully.

My background is in brand storytelling. For years, I shaped the way global companies communicated with their audiences. East When is different. It’s quieter. Slower. Built for moments that matter, meant to linger as memory.

Whether I’m designing florals for an intimate gathering or curating a full environment, my intention is the same: to create space for people to feel seen. To elevate the ordinary. To remind us that effort still exists—and that beauty, when done right, is never only visual. It’s emotional.

East When isn’t about filling rooms. It’s about designing what remains after everyone has gone home.



Creative Director, East When

Lisa Conway

begin the experience

begin the experience

tell us the date, we'll take it from there

tell us the date, we'll take it from there

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